Frequently Asked Question
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Your first contact is your tutor. They are the ones that will follow your journey to fluency in every aspect.
If you can’t enter the classroom, if you can’t find a google doc you had previously used, if you believe you’ll be late for class. Just send a message to your tutor, they will do their best to help.
The moment you book your first class you will start being in contact with your tutor about the best approach to take.
Your tutor will then send you an email with all you need. There you will find the link you will use for your online sessions, suggested material based on your goals, availability and plans, apps you could try, and more.
As your tutor gets to know you better and upon your requests, more material will be suggested.
We use Stripe as our payment gateway, which means you can use most credit cards in your local currency, Apple Pay and Google pay.
Because all our teachers are based in Brazil, we process our payments in Brazilian reais, but we use Stripe as a payment gateway, that means that we accept more than one hundred currencies.
The amount you see at checkout is your final price in Brazilian Reais, that is all we will charge. Now, if you are not paying in reais, your bank might charge you a currency exchange fee. Be sure to check with them if you don’t know how much that will be.
Yes, if you found the teacher for you, all you have to do is to book a package of lessons and this way you will save money in the long run.
Additionally we have seasonal coupons that will save you even more. Keep up to date with our blog and read the emails we send you to be sure not to miss any of them.
If you have bought a package and won’t be able to take the remaining lessons, inform your teacher about it and they will proceed with the refund process promptly.
Now, if you just need to cancel or reschedule one specific lesson 24 hours before your lesson time, you can do so by getting in contact with your tutor, no questions asked.



